I was recently called out to a house to find a costumers boiler had a bad leak on the actual boiler that was unfixable. As one of the people in the house were terminally I’ll I purposely went out of my way in order to organise a boiler for the people. As local suppliers were closed for the Christmas period I phoned the local branch manager of Heatmerchants and he was able to open his branch out of working hours and give me the Grant Vortex boiler I needed. I was able to go and get the boiler fitted the same day. This gave me great satisfaction in been able to give the service needed to that costumer.